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Welcome To our shop!
Our FAQ section
We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions from our customers. Please select a category for your assistance. If you have any other question, please click "Contact Us".
1. Do you have real store to sell these items?
You can order online via our website. All items left in your shopping cart are saved but not reserved and will remain in your My H&M for 7 days. When you are finished shopping click on your 'shopping cart' to view the price and expected delivery date. When you are happy, proceed to the checkout to review your parcel and payment preferences.We will send you a confirmation of your order via email, and another when your order is ready to be dispatched.
3. Any risks if i buy products or items from your sites? How can you prove that your website is safe? Will you secure my credit card information?
Please be assured about the security of your personal information. We use secured payment gateways. All the information will be encrypted by our system automatically. Also note our website is SSL certified during your check out process.
4. Payment Inquiry
We currently support three payment methods, which are Credit card payment (Visa or Matercard only), and western union.For customers who are using a credit card for the purchase we have set up SSL certificate for the security of their personal details and credit card information.
5. How to track my order?
Please send us an email with your order number and we shall help you with the tracking details. Which include the tracking number and the service used to send your items. (Eg. DHL or EMS)
6. About Custom Tax/Duties?
We offer free shipping service all over the world for all the items. About the custom tax, We usually mark our item as a gift on the Shipping Way bill. So the custom tax is waived off. (conditions apply - depending on your country rules)
7. What If I Want To Order A Lot More? Can you Give Me A Good Quotation?
Of course, we can get you better prices for large volume orders.
If you are interested in a quote for a large quantity of items, please contact us with the following details:
- The products you want
- The exact desired order quantity
- Your desired time frame
- Any special packing instructions, e.g. bulk packing without product boxes
- With this information we will get back to you with a quotation.
You can also contact with our online service representatives easily.